TW Solutions is a Telecom company with a focus on voice and virtual PBX, Customer Hotlines, Call Centers and voice solutions for corporate customers.

Business challenge

The company faced the challenge of looking for a partner with Tier 3 certified infrastructure, as it was experiencing downtime issues and constant instability in the environment hosted at a competing data center. TW Solutions businesses cannot be down, so availability is a major strategic factor for the company.

Solution

We made a simple starting offer, Colocation with 25 Mbps of IP bandwidth. At first, our differential was the quick response by our sales team, we closed and signed the deal after one day of conversations, and we continued to delight with our activation, delivery and support.

Result

With the agreement, TW Solutions gained stability and confidence in its environment, which are passed along to its customers by extension. In 6 months, he visited the Data Center only once during activation and experienced no instability, which is why he will migrate their entire environment to Ascenty.

Testimonial

“What I like most about Ascenty is actually the entire set of benefits they offer. Easy access to activate smart hands services, easy-to-handle emergency activities and a structured process for visiting the data center, in addition to excellent service stability, of course – it has never been down since we acquired the service. These are the reasons why I am 100% satisfied with Ascenty’s services, including their sales support, design and technical implementation.

The first time I went to the Data Center, the receptionist took me to the door to our rack, this is a huge difference maker. I would definitely recommend Ascenty to colleagues. It is a very reliable company, committed to supporting its customers’ operations, and it values service stability and having an agile team that is always focused on the customer’s business, without any of the bureaucracy you usually find in the market.”

Lucas Lobo – Information Technology Coordinator

As a Telecom operator and Provider of High Speed Internet, Voice and Fiber Optic TV Services, Cloud Solutions, Perimeter Security Systems and Technology for Smart Residential Communities, Vianet has a network covering more than 18 cities in the interior of São Paulo State, in addition to interconnection with several national and international carriers, allowing connectivity with any location in the Brazilian territory.

Business challenge

Due to its accelerated growth, Vianet Telecom started having issues with its internal infrastructure, and so it started looking for a data center to migrate its environment. The key requirement is that it should focus on the company’s core business: telecom solutions. Another challenge in this process was to migrate the entire operation without any downtime.

Solution

In order to ensure a successful migration, the solution was designed in partnership. At first, integrating the data center with different fiber routes to the old customer site, before migrating the environment to the data center.

The stability allowed us the opportunity to open up new possibilities, including with another unique advantage from Ascenty: our AICX service (Ascenty Internet Connectivity Exchange) for low-cost connectivity to service providers.

Result

After joining forces with Ascenty, Vianet has enjoyed very high availability in its network core and ease of connection, in addition to cost savings with IP traffic for large content providers.

Testimonial

“We opted for Ascenty because our planning to expand and increase the quality of our services included choosing a data center with the highest reliability, quality and security for installing our backbone equipment and the edge of our connectivity network that supports and feeds the internet, TV, telephone and other connectivity and cloud services we offer. We found Ascenty to be the ideal partner, in that it not only met, but exceeded all technical and contingency requirements defined in our scope.

And we couldn’t be any happier with our choice. We consider it to be one of the most relevant strategic decisions when it comes to improving our network. We were able to raise the quality and reliability of our services through our partnership with Ascenty, and it’s been all compliments on their service so far. The quality of their infrastructure and the professionals who work there are major differentiators. It’s for all the reasons that we have already recommended Ascenty for companies looking for a high-level partner who will help them grow, while ensuring that their services meet the highest standards.”

Marcelo Szeer – Planning Director.