MD Systems needed to guarantee uptime for its customers, making sure they were in a reliable and redundant infrastructure.
Author: Dayane dos Santos Ferreira
TW Solutions
TW Solutions is a Telecom company with a focus on voice and virtual PBX, Customer Hotlines, Call Centers and voice solutions for corporate customers.
Business challenge
The company faced the challenge of looking for a partner with Tier 3 certified infrastructure, as it was experiencing downtime issues and constant instability in the environment hosted at a competing data center. TW Solutions businesses cannot be down, so availability is a major strategic factor for the company.
Solution
We made a simple starting offer, Colocation with 25 Mbps of IP bandwidth. At first, our differential was the quick response by our sales team, we closed and signed the deal after one day of conversations, and we continued to delight with our activation, delivery and support.
Result
With the agreement, TW Solutions gained stability and confidence in its environment, which are passed along to its customers by extension. In 6 months, he visited the Data Center only once during activation and experienced no instability, which is why he will migrate their entire environment to Ascenty.
Testimonial
“What I like most about Ascenty is actually the entire set of benefits they offer. Easy access to activate smart hands services, easy-to-handle emergency activities and a structured process for visiting the data center, in addition to excellent service stability, of course – it has never been down since we acquired the service. These are the reasons why I am 100% satisfied with Ascenty’s services, including their sales support, design and technical implementation.
The first time I went to the Data Center, the receptionist took me to the door to our rack, this is a huge difference maker. I would definitely recommend Ascenty to colleagues. It is a very reliable company, committed to supporting its customers’ operations, and it values service stability and having an agile team that is always focused on the customer’s business, without any of the bureaucracy you usually find in the market.”
Lucas Lobo – Information Technology Coordinator
TW Solutions
TW Solutions faced the challenge of looking for a partner with Tier 3 certified infrastructure, as it was experiencing downtime issues and constant instability in the environment hosted at a competing data center.
Vianet Telecom
As a Telecom operator and Provider of High Speed Internet, Voice and Fiber Optic TV Services, Cloud Solutions, Perimeter Security Systems and Technology for Smart Residential Communities, Vianet has a network covering more than 18 cities in the interior of São Paulo State, in addition to interconnection with several national and international carriers, allowing connectivity with any location in the Brazilian territory.
Business challenge
Due to its accelerated growth, Vianet Telecom started having issues with its internal infrastructure, and so it started looking for a data center to migrate its environment. The key requirement is that it should focus on the company’s core business: telecom solutions. Another challenge in this process was to migrate the entire operation without any downtime.
Solution
In order to ensure a successful migration, the solution was designed in partnership. At first, integrating the data center with different fiber routes to the old customer site, before migrating the environment to the data center.
The stability allowed us the opportunity to open up new possibilities, including with another unique advantage from Ascenty: our AICX service (Ascenty Internet Connectivity Exchange) for low-cost connectivity to service providers.
Result
After joining forces with Ascenty, Vianet has enjoyed very high availability in its network core and ease of connection, in addition to cost savings with IP traffic for large content providers.
Testimonial
“We opted for Ascenty because our planning to expand and increase the quality of our services included choosing a data center with the highest reliability, quality and security for installing our backbone equipment and the edge of our connectivity network that supports and feeds the internet, TV, telephone and other connectivity and cloud services we offer. We found Ascenty to be the ideal partner, in that it not only met, but exceeded all technical and contingency requirements defined in our scope.
And we couldn’t be any happier with our choice. We consider it to be one of the most relevant strategic decisions when it comes to improving our network. We were able to raise the quality and reliability of our services through our partnership with Ascenty, and it’s been all compliments on their service so far. The quality of their infrastructure and the professionals who work there are major differentiators. It’s for all the reasons that we have already recommended Ascenty for companies looking for a high-level partner who will help them grow, while ensuring that their services meet the highest standards.”
Marcelo Szeer – Planning Director.
João Walter | EXECUTIVE MANAGER OF PRODUCTS SERVICES
João has more than 15 years of experience in the Data Center and Telecommunication market, working in major corporations of the industry. He joined Ascenty in 2013 to bolster the Solutions Architecture Team. The executive took on new challenges over the years and currently leads the Solutions Architecture and Products teams.
Fabio Trimarco |DIRECTOR OF COMPLIANCE AND QUALITY
Fábio has a BS in Computer Science, an MBA in IT Governance, and an undergraduate extension in Business Compliance from PUC. The executive has a background in IT, with extensive experience in various sectors, in multinational companies such as General Motors, EDSHP Enterprise and PromonLogicalis.
He spearheads the Compliance and Quality area, focusing on ethics, conduct, as well as Quality, implementing and managing standards and certifications such as such as ISOs 9001 quality management, 14001 environmental management, 20000-1 IT service management, 27001\27701 information security management, 37001\37301 anti-bribery management, 45001 occupational health and safety management, 50001 energy management, PCI DSS, SOC, UPTIME TIER III, and TÜV TR3 (TIA942).
Arturo Wheeler | REGIONAL DATA CENTER DIRECTOR
Arturo has over 30 years’ experience leading highly effective teams in mission-critical IT functions in globalized environments for Mexico and Latin America. He developed his career mainly in the financial sector with Citibank, where he was responsible for several operation and engineering functions in Telecommunications and Data Centers. The executive was also part of Americas regional leadership teams for the bank, where he was responsible for establishing operating models and local, regional, and global team transitions through which operational efficiencies, service improvements, and cost reductions were achieved.
Arturo joined Ascenty in late 2021 as Regional Director for Mexico in order to strategically direct, plan and oversee Ascenty’s operation and expansion in the country.
Pedro Gutiérrez | EXECUTIVE MANAGER, LATAM
Pedro has an undergraduate degree in Civil Electrical Engineering, and a graduate degree in Energy Engineering. He has been in the telecom infrastructure industry for 20 years and joined Ascenty in 2019. He currently supports the Data Center operations management.
He has led operation and maintenance teams at a Data Center in Chile, as well as performing improvements for facility certification.
Marcos Alves | EXECUTIVE MANAGER, DATA CENTER OPERATIONS
Marcos has 17 years’ experience in the Data Center market, and has worked for companies such as Impsat, where he operated Data Centers, and TIVIT, where he spent 14 years and rose to Senior Infrastructure Executive. He was responsible for Cabling Operation, Asset Management, Hardware Support and all expansions of the company’s Data Centers, offices and warehouses.
He has a degree in Electrical Engineering from Mauá Engineering School and an MBA in Business Management from FIA. At Ascenty since 2021, he works in the operational management of Data Centers.
Ana Letícia Caressato | EXECUTIVE MANAGER, HUMAN RESOURCES
Ana Letícia has an undergraduate degree in Psychology, an MBA in People Management, and a graduate degree in Organizational Coaching. She has worked in HR for over 15 years, for companies in the agribusiness and pharmaceutical segments. She is completing 10 years at Ascenty.
Her varied responsibilities include all HR subsystems such as: training and development, recruitment and selection, payroll, and strategic organizational issues.